Your Wellbeing
Your Wellbeing
Updated September 30, 2021
As the State of California begins its reopening La Casa del Camino will follow suit while still ensuring a safe, clean and inviting environment is the core of our commitment to providing the highest level of hospitality at La Casa Del Camino.
In response to COVID-19, we have initiated and are maintaining industry-leading and approved cleanliness standards to safeguard the wellbeing of our guests and colleagues. Our strengthened safety and sanitizing measures incorporate the latest guidance from the world’s leading health authorities, including the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and apply to all guest rooms, public and back-of-house areas.
The comprehensive strategies we are employing are rooted in industry experience, based on the latest scientific guidance, and utilize hospital-grade cleaners and best practices designed to prevent the spread of viruses. These strategies will be updated regularly to reflect the most current science and technology available.
Safety Measures
At a glance, here is what we are doing to keep you safe and comfortable:
- Temperature Kiosk.
Our guests and employees are kindly being asked to have their temperature checked before entering the building. These stats can be accessed through scanning our QR code or through our website. - Keeping our Distance.
We have implemented social distancing measures in all public, event, and back-of-house areas of the hotel and our public spaces. - Sanitizer Stations Throughout.
Touchless hand sanitizer stations have been placed throughout all public, event, and back-of-house areas of the hotel. - FLEXIPASS Keyless Mobile Access.
We no longer require physical keys or keycards to access guest rooms. To use our keyless room feature, just download the FLEXIPASS smart mobile access app on your phone, enter your code, and access your room. - Enhanced and More Frequent Cleaning.
EPA-rated hospital-grade disinfectants will be standard protocol and used in guest rooms and to clean public, event, and back-of-house areas. - Personal Protection Equipment Required.
All hotel associates are required to wear face masks and gloves. Guests are encouraged to do so as well. - In-room Safety Kits Provided.
Upon arrival, each room will include a sealed safety kit containing a face mask, hand sanitizer, and disinfectant wipes. - Your Room is Your Room.
No hotel personnel will enter your room during your stay without your permission. - Training and Education.
We provide regular training to our hotel associates about the latest safety and cleanliness guidance. - Daily Acknowledgement.
Our staff checks in daily through our internal app as acknowledgment before coming to work to self-report any change in their health status. - Social Media Campaign.
We will publicly share everything we are doing in response to COVID and cleanliness standards.
We look forward to welcoming you soon. Thank you for your continued trust and loyalty.
Be Well. Stay Well.
Protocols
Keeping you safe begins with keeping our valued hotel associates safe. Our dedicated COVID-19 task force has developed a multi-pronged approach to health and wellbeing, which stresses cleanliness and hygiene standards and regular education and training as well as enhanced cleanliness and hygiene standards.
Our associates are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed below.
Safety Protocols
- Proper hand washing and other safety protocol trainings will be conducted and maintained. Guests are also encouraged to adhere to regular 30-second handwashing/sanitizing guidelines.
- Front desks will be equipped with plexiglass sneeze guards, and all staff (e.g. front desk, concierge, valets, etc.) will be required to wear personal protection equipment (PPE), including masks and gloves.
- Social distance markers will be placed in all public areas (where applicable) to encourage social distancing awareness.
- COVID-19 policies and protocols will be provided to each guest upon check-in.
- Elevator capacity will be limited, as appropriate, to maintain social distances in controlled spaces.
- Should a guest or staff member be diagnosed with COVID-19 after leaving the hotel, all guests and staff that were present at the same time will be notified. If a guest or staff member is diagnosed while staying with us, proper isolation protocols will be followed pursuant to CDC and WHO guidelines, and guests and staff will be notified.
Enhanced Cleaning and Green Initiatives
Guest Rooms
- Housekeeping service will be provided prior to arrival and after check-out. Stays longer than three nights will receive regular service, while shorter stays will be done upon request.
- Additional pillows, blankets, towels, and room amenities are available by request.
- Reusable materials such as pens, writing pads, coffee makers and menus have been removed from rooms.
- EPA-rated hospital-grade disinfectants will be used to clean each guest room, with special attention paid to all high-touch surfaces (e.g. door handles, light switches, etc.).
- Your Room is Your Room. No hotel personnel will enter your room during your stay without your permission. We will provide replenished amenities – including blankets, towels and linens– in sanitized packaging.
- Upon arrival, each room will have a seal on the guest room door that will confirm that it was disinfected.
- Upon arrival each guest will receive a sealed safety kit containing a face mask, hand sanitizer and disinfectant wipes.
- Guests are encouraged to use mobile keys where available. In the event of key card usage, all guest keys will be disinfected via UVC light treatment upon check out.
- For the laundry and cleaning of bed linens and towels, sealed laundry bags will be utilized during transportation to and from the cleaning facility.
Public Areas
- We will utilize EPA-rated hospital-grade disinfectants throughout all public areas, including:
- Elevator cabs
- Public restrooms
- Public Areas/Living Room
- Food & Beverage Areas/Rooftop
- All high-touch public area surfaces such as handrails and door handles will be wiped down with EPA-rated hospital-grade disinfectants on a schedule.
- Touchless hand sanitizer stations have been placed in key areas throughout the hotel including hotel entrance, front desk, meeting room landings and elevator landings.
Restaurants & Bars
- Prior to opening each day, we employ EPA-rated hospital-grade disinfectants on all areas.
- Touchless hand sanitizer stations will be placed at entry points.
- Tables and chairs are spaced a minimum of 6 feet apart to allow for safe distances between guests.
- We will provide no-touch table service adhering to safe social distancing guidelines.
- Digital menus will be provided via QR code. Single use, disposable menus will also be made available.
- All shared items and food and beverage areas will be sanitized after each use.
Meetings & Events
- Prior to commencement of any meeting or event, EPA-rated hospital-grade disinfectants will be utilized on all areas.
- Attendance will be limited to create necessary social distancing space.
- No-touch table service will be implemented to adhere to safe social distancing guidelines.
- Disposable packaging will be used for all meals and breaks whenever possible.
- Tables and chairs are spaced a minimum of 6 feet apart to allow for safe distances between guests.
- Hand sanitizer stations will be placed at all entry points in meeting spaces.
- Safety guidelines will be posted at all meeting entryways.
- Breaks will be staggered to minimize group sizes.
- Safety protocol reviews with meeting and event planners will be conducted prior to any event to ensure adherence to our rigorous policies.
